Privacy Policy

Welcome to LuckyStar Casino! We are committed to providing a safe, fun, and fair gaming experience for all our players. To maintain this environment, we have established the following rules and regulations, which you agree to comply with by using our services.

1. General Terms

By accessing and using any section of the LuckyStar website (lucky-star.info), opening an account, and engaging in any gaming activities, you automatically accept the Terms of Use. This includes your agreement to:

• Accept our Privacy Policy and provide necessary personal information for account setup and verification.
• Use electronic communication to enter into legally binding agreements, where no handwritten signatures are required.

LuckyStar Casino operates under a strict set of rules, licenses, and regulations. These terms may be updated, so we recommend you regularly check for any changes.

2. License and Operator

LuckyStar Casino is operated by 1win N.V., registered in Curaçao with license no. 8048/JAZ 2018-040, ensuring full compliance with gambling regulations. The platform also utilizes the services of MFI Investments Limited, a company based in Cyprus, which acts as the Payment Processor. Together, we offer secure and regulated services to our players.

3. Account Rules

3.1 Opening an Account

To participate in any of LuckyStar’s services, you must first open an account. By creating an account, you confirm that:

• You are at least 18 years old or of legal age in your jurisdiction.
• You are legally allowed to gamble under the laws of your country.
• You are the rightful owner of the funds deposited into your account.

3.2 Duplicate Accounts

Each player is allowed to open only one account. If you create multiple accounts, all bonuses, winnings, or promotions associated with these accounts will be void. LuckyStar reserves the right to close any duplicate accounts.

3.3 Verification (KYC)

To ensure security and compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, you must complete the verification process. This includes providing:

• A valid ID or passport.
• Proof of address.
• Payment method verification.

Failure to complete verification will result in restricted account access, including the ability to withdraw funds.

4. Deposits, Withdrawals, and Refunds

4.1 Deposits

LuckyStar supports multiple payment methods, including Visa, MasterCard, cryptocurrency, and e-wallets. Deposits must be made from an account owned by the registered player. The minimum deposit amount is ₹850 (approx. €10).

4.2 Withdrawals

You can request withdrawals once your account is fully verified. Withdrawals are typically processed within 7 days, depending on your payment provider. Note that the minimum withdrawal amount is ₹850 (approx. €10).

• Cryptocurrencies are accepted, but withdrawals must be made in the same currency as the deposit.
• If a player requests a refund without engaging in gameplay, this will be treated as a refund, subject to approval.

4.3 Withdrawal Limits and Fees

Withdrawals are subject to processing limits:

• Withdrawals under ₹85,000 (approx. €1,000) are processed within 72 hours.
• Withdrawals over ₹85,000 may take up to 7 days.

There are no fees on withdrawals, but deposit fees depend on your payment system.

5. Bonus Terms

LuckyStar offers a variety of bonuses and promotions, all governed by specific Bonus Terms. By claiming a bonus, you agree to:

• Wagering requirements: Bonuses must be wagered a minimum of 25 times before withdrawal. For example, if you receive ₹10,000 as a bonus, you must place ₹250,000 in bets before withdrawing the bonus.
• Bonus limits: The maximum win from a no-deposit bonus or free spins is ₹4,250 (approx. €50). Any winnings exceeding this amount will be void.

Bonuses can be claimed once per household, IP address, or email. Abuse of bonuses or attempting to create multiple accounts to claim bonuses will result in account suspension.

6. Responsible Gambling

LuckyStar is committed to promoting responsible gambling. We provide tools to help manage your gaming activity, including:

• Self-exclusion: Players can request self-exclusion for a minimum of 6 months.
• Deposit limits: Set daily, weekly, or monthly limits on the amount you deposit to control spending.
• Reality checks: Set reminders to help manage the time spent on gaming sessions.

If you feel your gambling is becoming problematic, please contact our customer service team for support or visit our Responsible Gambling section for resources.

7. Game Rules

When you participate in any games at LuckyStar, you agree to adhere to the Game Rules for each type of game. These rules are available under the respective game’s “Help” section.

LuckyStar offers a wide variety of games, including:

• Slot Games
• Table Games: Blackjack, Roulette, Baccarat
• Live Dealer Games
• Sports Betting

Game rules may vary based on the game provider, so please ensure you understand them before playing.

8. Fraud, Collusion, and Prohibited Practices

LuckyStar maintains a zero-tolerance policy for:

• Fraudulent activities, including identity theft and the use of stolen payment methods.
• Collusion: Collaborating with other players to gain an unfair advantage.
• Bonus abuse: Exploiting bonuses or promotions beyond their intended use.

If we detect such activities, your account will be suspended, and all winnings will be void. LuckyStar reserves the right to report fraudulent activities to the relevant authorities.

9. Data Privacy and Security

We take your privacy seriously. All personal information is stored securely and processed in compliance with GDPR and other applicable data protection laws. LuckyStar employs SSL encryption to protect your data during transactions.

For more details, please read our Privacy Policy.

10. Technical Issues and Liability

LuckyStar ensures the reliability of its gaming platform but cannot guarantee uninterrupted service. If you experience technical issues, such as disconnections or game freezes, we will make every effort to restore your balance to its pre-issue state. However, LuckyStar is not liable for any technical disruptions caused by your device, internet provider, or other third-party service providers.

11. Account Closure

You may close your account at any time by contacting our customer support. We will process your request and refund any remaining balance, subject to any applicable fees. If LuckyStar suspects fraudulent or prohibited activities, we reserve the right to suspend or close your account without prior notice.

12. Changes to the Terms of Use

LuckyStar reserves the right to modify these Terms of Use at any time. We will notify you of any substantial changes via email or through your account. Your continued use of the services constitutes acceptance of the new terms.

13. Governing Law

These terms are governed by the laws of Scotland, UK, and all disputes shall be subject to the jurisdiction of the courts in Scotland.

Support Information
If you have any questions regarding these rules or need assistance, please contact us:

• Email: [email protected]
• Phone: +1(123) 456-75-90
  Our support team is available 24/7.